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SUSTAINABLE BUSINESS IN THE NEW SCIENCE OF SERVICES
R. Bruce Paton, PhD*

Assistant Professor

San Francisco State University

College of Business

1081 Kildare Avenue,

Sunnyvale, CA 94087

phone: (408) 247-8745

e-mail: bpaton@sfsu.edu

Vijay Mehrotra, PhD

Assistant Professor

San Francisco State University

College of Business

* Corresponding Author

Over the past few decades, services have become the largest sector in the world economy.  While services typically are less intensive in consumption of natural resources than many manufacturing industries, they still may produce substantial environmental impacts.  At the same time, they can produce significant positive and negative social impacts.  This paper explores the opportunity to incorporate sustainable business concepts and insights into the design and management of service systems.
 
Full Paper (.pdf format, 215.0 kb)

All Submissions
8:00 AM-8:00 PM, Friday, June 15, 2007, Oral

The Ontario, Canada 2007 Meeting